Return Policy

Returns & Refunds Policy
At Tracy Millar Jewellery, I take great pride in creating beautiful, handcrafted pieces that I hope you’ll love. However, if something isn’t quite right, I’m here to help.

Returns

If you are not completely satisfied with your purchase, you may return it for a refund. Please get in touch within 14 days of receiving your item to initiate the return process.

Exceptions (Non-Refundable Items):

• Earrings (for hygiene reasons)

• Bespoke commissions or made-to-order items

• Any jewellery that has been altered per customer request

Ensuring the Perfect Fit

To avoid any issues before ordering:

• Double-check ring sizes

• Confirm bracelet and necklace lengths

How to Return an Item

1. Contact us within 14 days of receiving your item.

2. Package the jewellery in its original packaging.

3. Send it via a tracked and insured service to:

Tracy Millar Jewellery
288 Union Street
Plymouth, Devon
PL1 3HW

Please note: Return postage costs are the responsibility of the customer. We cannot be held liable for lost, stolen, or damaged items during return shipping.

International Returns

Follow the same steps above. If a customs declaration form is needed, please mark the item as a “Returned Item” to avoid import charges. Any incorrectly declared returns may incur fees, which will be passed onto the customer.

Exchanges

Need a different item? Call us on +44 7861 785766 to discuss an exchange.

Refund Timeline

Refunds will be processed within 10 days of receiving the returned item, assuming it meets our policy. Returns received outside the stated timeline may be accepted at our discretion.

Faulty Items

If your jewellery arrives faulty or is damaged in transit, please contact:
📞 +44 7861 785766
📧 tracymillarjewellery@gmail.com

Faulty goods can be returned within 6 months of delivery if due to a manufacturing fault. Each item will be assessed. Damage caused by wear and tear or accidental damage does not qualify as faulty, but we do offer a repair service at a small charge.

Gift Returns

Received a gift without a receipt? We’re happy to offer a credit note for the current item value. Items must be unworn and in original packaging.

Cancellations

Changed your mind? Orders can be cancelled within 24 hours of purchase for a full refund. After that, we may not be able to issue a refund if your item is already in production.